A Suggested Integrated Approach for the Evaluation of Remote Intranet Usability: A Case Study of Remote Workers During a Pandemic

As the societal impacts of COVID-19 progress, so do the workplace and business challenges the pandemic has brought on. It is now crucial to conduct user testing to measure and optimize the usability of corporate Intranets under pandemic conditions. This paper suggests and validates an integrated approach for intranet remote usability evaluation validated by user testing in a work-from-home context during a pandemic. The main contribution of the current research is the discovery of some user preferences specific to work-from-home workers during a pandemic not previously addressed in the literature on intranets.